Help

Why there is a membership at all

TEVA is a private membership association. We run our own affairs among ourselves, without outside bureaucratic interference, and that is only possible if the people taking part have actually joined rather than simply wandered in.

That is the whole reason there is an application, and the reason some of what you see here asks you to sign in first. It is not gatekeeping for its own sake. Thank you for going through it.

Joining TEVA

The membership application is on the front page of the site. Fill it in and it goes to a person, not a machine.

A person reads every application, so approval is not instant. If you are applying because you want to come to a particular event, say so on the form — there is a question that asks exactly that, and answering it yes is what lets somebody pick your application up and help you in time.

When you are approved you will get an email with a link to set your password. Use it reasonably promptly: that link expires after seven days, and if it lapses just ask for another.

Signing in

Use the email address you applied with. If you have forgotten your password, use the "Lost your password?" link on the login page and the site will email you a link to set a new one.

The parts of this site that hold what members have told us — the directory, profiles, listings, the Commons and your tickets — are for members only. If you click one of those and land on the login page instead, that is why — sign in and you will be taken on to the page you were trying to reach, not dumped back at the start.

Your account is never locked by getting the password wrong. After eight wrong tries in a row, sign-in from the internet connection you are using is paused for about a quarter of an hour, as a protection against strangers working through guesses. Nobody else is affected and nothing has been disabled: wait it out, or use "Lost your password?" instead of trying again.

Deadlines, walk-ups and full events

An event page tells a visitor exactly where things stand, and the wording changes on its own as the day arrives:

• Open — registration is running, and if the host set an advance deadline it names that date.
• Walk-up only — the advance deadline has passed, but the event has not. A passed deadline is not a closed door.
• Already under way — members can still register, but registration closes half an hour before the end. Turning up in the last few minutes is not attending, and the people running the event need that half hour to count up and close the door. An application sent tonight will not be approved tonight either.
• Ended — over, and it invites you to a future one instead.
• Full — capacity reached; beside Seats left it says "None — this event is full".

Donating

Anyone can make a general donation to TEVA, at any time. You do not need to be signed in or a TEVA member to give — there is no cost beyond the donation itself, and it takes any amount from one dollar upward.

Reserving a seat at an event is different, and does require being a TEVA member — see Buying a seat at an event. Joining TEVA is completely free either way: a donation is never the cost of becoming a member.

Premium donation is how a member becomes a Village member. It has a set amount rather than a minimum you can round up from — the page shows it and the button carries it — and it grants a year of Village membership, added on to whatever you already have rather than replacing it. Because it upgrades your own account, you do need to be signed in to make one.

Payments are handled by our payment provider. The site never sees or stores your card details.

Who can see what

Short version, because it is the question people most often want answered:

• Your events are public. Anybody given the registration link can read one, member or not.
• Your other listings are not. Services, products, resources and locations are only visible to signed-in members.
• The directory is members only.
• Your contact details are members only. They are not sent to a visitor who is not signed in.
• The exact address of an event is kept from the public — a visitor sees a town and ZIP. It is not kept from the membership: any signed-in member can read it.
• Your card details are never held by this site at all.

The one thing the site cannot protect you from is what you type. Anything you write into an event is published to the public as written.

Things still being built

A few things exist on the site but are not finished yet, and it is fairer to say so than to let you wonder whether they are broken:

• Commons and Messages — member posts and member-to-member messaging. Placeholders for now.
• Newsletter and its archive — in place, with no issues published yet.

If one of these is what you came for, say so — knowing that somebody is waiting on it is what moves it up the list.

If something goes wrong

Most messages on this site try to tell you what happened and what to do next, rather than just that something failed. If you get one that does not, that is worth reporting — it is a fault in the site, not in you.

Email info@visitteva.com and say what you were doing, what you expected, and what you saw. A screenshot helps more than anything else.